1. How do I create a new newsletter series?
Click Create Your Newsletter on the dashboard, choose a name (or ask AI to suggest one), select a frequency (Weekly, Monthly, Quarterly, or One-time), and click Create Newsletter Series. The series will now show in your dashboard.

2. What’s the difference between a series and a newsletter?

• A Series is the full campaign containing multiple newsletters.

• A Newsletter is one email inside that series.

3. What does the dashboard show me?
The dashboard displays key performance metrics, including:

• Active Newsletters sent

• Read Rate (opens)

• CTR (Click-through Rate)

• Subscribers & Unsubscribers

• Top Engaged Users (subscribers who open and read consistently)

4. What is “Top Engaged”?
Subscribers who:

• Read at least 50% of newsletters they received, and

• Opened at least one newsletter in the last six months.

5. How does the heatmap work?
When previewing a newsletter, the heatmap highlights where readers clicked.

• Valid Clicks filter out bot activity, duplicates, and accidental clicks.

• Toggle between Valid Clicks and Total Clicks for more accurate insights.

6. Can I download dashboard data?
Yes. Expand the view, select a newsletter, and download details. You’ll be redirected to Reports, where you can export to Excel.

7. How do I add subscribers?
Options include:

• Upload CSV/Excel file

• Import from CRM (Zoho, HubSpot, Mailchimp – Pro & Growth only)

• Import from Apollo.io (Data Provider)

• Select existing list

• Quick Add (single entry)

8. How can I manage subscribers after upload?
Click Preview List to view, search, or delete subscribers. You can also Quick Add from here.

9. What happens with invalid or duplicate emails?

• Duplicates → Skipped

• Invalid emails → Flagged under “Failed imports”

10. What ways can I create newsletters?

• Quick AI → Chat-style, fast drafts

• Advanced AI → Select topics, content, and let AI design it

• My Design → Use saved layouts or upload custom HTML

11. What customization options are available in the editor?

• Apply brand settings (colors, fonts, logos)

• Add, delete, clone, or move sections

• Swap columns within a section

• Edit background color, image, padding, and borders

• Add buttons and hyperlinks

• Personalize content with merge tags (First Name, Last Name, Email)

12. How does the AI Subject Line Score work?
Each subject line is scored on:

• Overall effectiveness

• Readability

• Scannability
  Use these insights to improve opens.

13. Can I preview before sending?
Yes, view in Desktop, Tablet, or Mobile modes. You can also Send Test Newsletter to your inbox.

14. How do I schedule newsletters?

• One-time: Pick date, time, and timezone.

• Recurring: Choose day, time, and timezone for Weekly, Monthly, or Quarterly series.

15. Can I edit the schedule later?
Yes. Use View/Edit for series or click the calendar icon to reschedule one newsletter without affecting the series.

16. What happens if I don’t mark a newsletter Ready to Send?
It moves to Missed status and won’t be sent.

17. How will I know if action is needed?
Notifications appear under the bell icon with options to Edit, Update, View, Snooze, or Dismiss. You’ll also receive a daily email reminder of pending actions.

18. What does Snooze do?
Hides the notification for 24 hours, then resurfaces it.

19. Can I clear notifications?
Yes, click Clear All to bulk remove them.

20. How do alerts work before scheduled sends?
You can configure reminders in Settings → Alerts. Options vary by frequency:

• Weekly: 1–5 days before

• Monthly: 1, 3, 10, or 15 days before

• Quarterly: 1, 7, 15, or 30 days before

• 
  

21. What reports are available?

• Subscriber Report → All subscriber details, activity, engagement

• Subscriber List Report → Performance by list

• Newsletter Report → Open, click, bounce, unsubscribe metrics per campaign

• Company Report → Engagement segmented by company

22. Can I export reports?
Yes, export any report to Excel.

23. Can I schedule reports by email?
Yes. Go to Reports → Schedule Report, enter the email, and set frequency (Daily, Weekly, Monthly).

24. How do I verify my sender email?

1. Add sender email in Settings → Sender Email.

2. Confirm via verification email.

3. Update DNS records.
   Once verified, you’ll see a green tick.

25. Which CRMs and providers integrate with AidaJet?

• HubSpot

• Zoho

• Mailchimp

• Apollo.io

26. How do I connect integrations?
Click Connect under the platform in Settings → Third party Integrations, sign in, and authorize AidaJet.

27. How do I pause or close a series?

• Pause: Stops all sending temporarily. Can be resumed.

• Close: Marks series as Completed. No further edits or sends allowed.

28. Can I change my login email?
No, it cannot be changed directly. Contact Aida Care support for assistance.

29. How do I delete my account?
Go to Profile → Settings → User → Danger Zone → Delete this Account.
⚠️ This is permanent and cannot be undone.

30. Why didn’t my newsletter send?
Check that:

• A subscriber list is selected

• Newsletter is marked Ready to Send

• Sender email is verified

31. Why can’t I upload my subscriber file?

• Must be CSV/XLSX under 5 MB

• Requires headers in the first row

• Invalid emails will fail import

32. Why don’t I see click data?
The View Clicks button appears only if at least one link was clicked.

33. How does Aida Jet generate newsletters automatically?

Aida Jet utilizes AI and a built-in data-driven algorithm to generate newsletter content from the URLs, section prompts, and documents provided in the info- gathering section. It extracts key information and creates ready-to-use content for your newsletter. Forh a more detailed step by step approach refer the Create newsletter Article.

34. Can I customize the AI-generated content before sending it? Can I add my own content instead of AI-generated text?

Yes, after Aida Jet generates the content, you can easily preview the newsletter in the newsletter editor, make edits, and customize it to fit your specific needs before setting it to “ready to send”.

35. Does Aida Jet provide different templates for newsletters?

Aida Jet works on a zero-template policy. Aida Jet offers a range of prebuilt sections to choose from in the newsletter editor making it an easy task to design the newsletter and at the same time ensuring your newsletters have a professional and polished look. While in the newsletter editor, you can select a section and scroll through various options available for that section using the arrows on the left and right. Choose the suitable option that best fits your needs and customize it with the edit option if necessary.

36. How does Aida Jet generate content?

In the info-gathering section, when you provide a URL, document, or section prompts, Aida Jet uses its built-in data-driven algorithm and AI to analyze the content and automatically generate relevant newsletter elements, such as summaries, key points, and highlights. This streamlines the content creation process, making it faster and easier.

37. Does Aida Jet provide analytics for sent newsletters?

Yes, Aida Jet features a dashboard that provides detailed analytics on your

newsletter’s performance, such as open rates, click rates, and engagement. This helps you track the success of your campaigns and make data-driven improvements. AidaJet also provides prebuilt report for detailed analysis.

38. How will I know when to schedule the next newsletter?
With AidaJet, you don’t have to worry about missing schedules:

• Recurring Scheduler – Set up weekly, monthly, or quarterly newsletters once, and AidaJet will handle the rest.

• Smart Reminders – You’ll get timely alerts (e.g., “Your next newsletter is due in 7 days”) along with a draft newsletter already prepared for you. Just review, edit, and approve—it goes out on time automatically.

? No more manual planning or last-minute rushes—AidaJet keeps your newsletters consistent and effortless.

39. Can I schedule newsletters to be sent later?
 Yes. AidaJet automates scheduling for both one-time and recurring newsletters. You can set the date, time, and frequency, and AidaJet will handle the rest. Plus, it sends you reminders and even prepares drafts in advance—so your newsletters go out on time without extra effort. 

40. What inputs do I need to provide for Aida jet to create a Newsletter?

To create a newsletter in Aida Jet, you’ll need to provide a few basic inputs:

During initial setup:

• Company information

• Brand settings

• Email configuration

• Third-party integrations (e.g., HubSpot, Mailchimp)

When creating a newsletter:

1. Give your newsletter a name.

2. Choose the frequency (e.g., weekly, biweekly, monthly).

3. Select the sections you want included (e.g., top stories, product updates, blog posts).

That’s it! Aida Jet takes care of the rest—automatically generating the content and layout based on your preferences.

For a more detailed breakdown of what’s required, access the Create a Newsletter article here.

41. Is it possible to view or change the inputs after the newsletter program has started?

Yes, you can view and edit the newsletter content even after the newsletter has been marked as ready to send.

However, please note:

• The newsletter name and frequency cannot be changed once the program has started.

• You can only update the newsletter content (e.g., section content, text, images).

• After making changes, you must mark the newsletter as "Ready to Send" again.
  Otherwise, the system will mark it as missed if it’s not ready by the scheduled send date.

42. Can I modify the prebuilt newsletter flow? 

No you are not allowed to modify the prebuilt newsletter flow. 

43. Can I skip a newsletter in the series?

Yes, you can skip a newsletter in the series in two ways:

• Do not mark it as “Ready to Send.” or Publish it. If a newsletter isn’t set as ready by the scheduled send date, it will automatically be marked as missed.

• Pause the series. Click the Pause Series button to temporarily stop the newsletter cycle. When you're ready to resume, simply click Publish Series to restart sending.

44. Can I edit the content generated by Aida Jet for Newsletters?

Yes you can edit the content generated by Aida Jet. But the purpose of Aida Jet is to make your Newsletter creation more simpler by using Aida Jet’s AI to generate content.

45. How do I publish the newsletter series generated by Aida Jet?

To publish a new newsletter series in Aida Jet, follow these steps:

1. Upload your subscriber list.

2. Schedule the date for the first newsletter in the series.

3. Review and edit the content in the newsletter editor. (Aida Jet generates it automatically, but you can make adjustments.)

4. Publish the newsletter.

46. Should I schedule newsletter campaigns or does Aida Jet do the scheduling?

Aida Jet makes it easy to schedule your newsletter campaigns. You have full control over when and how often they go out—whether it’s a one-time send or a recurring schedule like weekly, monthly, or quarterly. Aida Jet offers a range of prebuilt sections to choose from in the newsletter editor making it an easy task to design the newsletter and at the same time ensuring your newsletters have a professional and polished look.

47. How does Aida Jet handle audience targeting?

Aida Jet makes it simple to manage who the newsletters reach—giving you full control over delivery and audience targeting. 

 
Whether you're just getting started or scaling up, Aida Jet makes it easy to build and target the right email list.

• Export your LinkedIn connections as a CSV or Excel file
• Upload the file to Aida Jet (make sure you have permission to contact them)
• Send a re-engagement email inviting them to opt in For Growing Businesses (Using Sales Tools).
• Use tools like Apollo.io, HubSpot, Zoho, or LinkedIn Sales Navigator
• Build contact lists based on filters like job title, industry, or location
• Upload your lists to Aida Jet

Or, connect directly—Aida Jet integrates with Apollo, HubSpot, and Zoho for seamless lead syncing.

48. Can Aida Jet recommend improvements?

Aida Jet does not currently offer automated improvement recommendations, as it's still in its beta phase. However, this feature is on our roadmap, and in future you can expect this feature.

49. How many subscribers can a user upload?

The number of subscribers you can upload depends on your plan:

• Free Plan → Up to 500 subscribers

• Pro Plan → Up to 5,000 subscribers

• Growth Plan → Up to 50,000 subscribers

If you need more, you can purchase top-ups to expand your subscriber limit.

50. How many newsletters can be sent?
This depends on your plan:

• Free Plan → 1 newsletter series (up to 4 newsletters) with 1,000 emails per month

• Pro Plan → Up to 5 active newsletter series with 50,000 emails per month

• Growth Plan → Up to 15 active newsletter series with 250,000 emails per month

You can also purchase top-ups if you need additional subscriber or email capacity.

51. How to edit the company details?

1. Go to Settings
   Click the settings icon usually found in the navigation menu or on the top-right corner of your dashboard.

2. Click on "Company"
   In the left-side menu, locate and click on the "Company" section.
   

3. Edit Company Information
   Once inside the "Company" tab, you’ll find editable fields such as:

   • Company Name – Required field where users input the organization’s official name.
   • Company URL – Optional field for the company’s website.
   • Industry – Dropdown menu to select the broader industry category.
   • Sub-Industry – Dropdown dependent on the industry, for more specific classification.
   • Time zone – Select the company’s time zone to schedule emails and newsletters accurately.
   • Social link: Facebook, Twitter, LinkedIn, Instagram, YouTube, Pinterest. 
   • Once you enter your company name and website URL, Aida Jet’s smart AI will automatically populate your social business page URL. You can edit it here if any changes are needed.
     

4. Update Required Fields
   Click into any text field or dropdown to update your company details.

5. Save Changes
   After editing, click the Save button to confirm your updates.

52. Where can I access the notifications and alerts?

You can manage your alerts by heading to the Settings section or by selecting Alerts from the left-hand menu.

Clicking the bell icon in the dashboard will open your Notifications screen, where you’ll see important updates—like upcoming newsletter publishing deadlines.

After reading a notification, you can choose to either Dismiss it or select Remind Me Later to get a reminder the next day and you can also View.